FAQs • Livonia, MI • CivicEngage

I have a cordless phone and it will not work when the power goes out. How will the system contact me?: Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternative phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a CodeRED notification.

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CodeRED

1. What is Livonia CodeRed?: Starting in 2022, Livonia CodeRed will be the exclusive emergency alerts system used by the City of Livonia and its public safety personnel to deliver time-sensitive messages to residents regarding severe weather, missing persons and more. CodeRED is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information is quickly shared. Only authorized officials have access to send alerts using the CodeRED system.

2. When will CodeRed be used?: Any message regarding the safety of our residents and community will be disseminated using CodeRED. We will send out alerts via phone, text, email, and social media in a variety of situations including boil water notices, gas leaks, evacuation notices, police activity, fire emergencies, missing persons, and more. This is a community alert system to ensure you remain informed of important information. Please keep in mind that as you register to receive CodeRED alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communication.

3. When will use of this system start?: CodeRed will become the only emergency alert and notification system the City of Livonia uses beginning in February, 2022.

4. Is there a cost to register for CodeRed?: No, registering for CodeRED phone calls, text messages, and email is free. Simply sign up on our enrollment website and select your preferred means of communication.

5. How can I sign up?: Visit our website and enter the required information online (address, name, phone number(s), and email). This is the quickest way to sign up because the information you supply is immediately registered in the system.

6. What are the benefits of CodeRed?: CodeRed offers Livonia residents expanded functionality—allowing residents to opt-in to receive alerts through a medium of their choice, whether that be by text, email, or automated phone call. Many residents in the past have requested the ability to receive these alerts by phone, and this new system offers that expanded benefit.

7. I don’t have a cell phone, can I still get notifications?: Yes! CodeRed users can receive emergency alert notifications.

8. If I receive alerts by phone, how will I know CodeRed is calling me?: A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. We suggest that you program these numbers into your cell phone as a “new contact” and use “CodeRED” as the contact name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

9. Do I have to have a computer to sign up?: No – Livonia residents can sign up through a mobile phone by texting “LivoniaAlerts” to 99411 and visiting the provided link that comes in a response message. They can also sign up by calling

10. Is this replacing Nixle?: Yes—the existing Nixle emergency alert system will no longer be operational in February of 2022.

11. Does CodeRed already have my telephone number?: No resident should assume that their information is in the system. Please visit our website and look for the link for the CodeRED Community Notification Enrollment page to register online.

12. Can I register more than one phone number or email for my address?: Yes, you can register more than one phone number and/or email address for your location when you register for CodeRED. Please note that it is highly recommended you register at least one phone number and one email address to ensure that you will receive CodeRED alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

13. I have a cordless phone and it will not work when the power goes out. How will the system contact me?: Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternative phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a CodeRED notification.

14. Do I ever need to renew my registration?: Renewals are not necessary as long as your contact information has not changed. If you move, however, you must update your information to ensure you will continue receiving these valuable notifications.

15. Who has access to the contact information I share?: Contact information provided through this system is housed by OnSolve, the company that owns CodeRed. However, they cannot use or sell your information for any reason unrelated to alerts sent by the City of Livonia.